Items to check in factory photos before shipment, and things that cannot be determined from photos alone.

When receiving pre-shipment photos for a custom-made order, don't just approve it based on whether you like the look; confirm that it matches the ordered configuration. Photos are documentation to check what is visible. They don't allow you to check the internal structure or long-term condition, so separate the items you can check from the photos from the items you will need to answer separately.

Confirm your order details in advance.

List the manufacturer, model number, head and body, color, hair and eye selection, and any desired appearance details. If you consulted with the retailer about changes, consolidate the final adopted details in one place. This is because referring to old quotes or interim consultation notes may lead to evaluating photos under conditions different from the current order.

Observe the same individual from multiple angles.

Please request photos not only of the overall image, but also of specific angles and distances that highlight any areas of concern. Clearly communicate to the retailer that these are confirmation documents for your order and what you want them to check. A single, small, dark image can make it difficult to judge the color and details. If the area you want to check is not visible, please request additional information rather than simply marking it as "no problem."

Color and texture should also be considered in relation to the shooting conditions.

Since appearance can vary depending on lighting, background, camera settings, and the display screen, avoid making definitive judgments about subtle color differences based solely on the impression from the photograph. Leaving a record of the ordered color name and finish specifications in your response helps separate the visual impression from the specification confirmation. Because the clothing and lighting may differ between advertising photos and confirmation photos, clarify to yourself whether you expect the same conditions.

Operation and structure will be covered in a separate section.

Features not visible in still images cannot be verified from still images alone. We will ask about whether the relevant options are included, what configurations are included, and how the necessary operational checks will be performed. Even if a video is provided, we will treat it as an observation based only on the operations shown in the video. We will not extend the fact that we saw it working once as a guarantee of operation or durability under all conditions.

Separating consultations on revisions from structural changes.

The necessary procedures differ depending on whether you are seeking advice regarding the exterior appearance or modifying the basic configuration of your order. Check with the dealership to find out what changes are possible, up to what point, and how this will affect costs and schedules. It's important not to assume you will receive the same level of service simply because another store provided the same assistance.

Keep a record of the approved content.

Keep the approval date, reviewed photos, questions and answers, and any unresolved items together. Clearly defining the scope of your review, such as "I reviewed the appearance shown in this photo" or "I received a response regarding this specification," will make it easier to compare the review after receiving the product. Be sure to read the instructions that apply before shipment regarding the inspection procedures upon arrival and the deadline for contact.